When you work with us for mobile app support and updates, we collect different types of information to provide you with effective service. Here's what we gather and why:

Contact and Business Information

We collect your name, email address, phone number, and company details when you reach out for our services. This helps us communicate with you about your app projects and provide technical support when needed.

App-Related Data

To support and update your mobile applications, we may access app analytics, user feedback, crash reports, and performance metrics. We only collect what's necessary to diagnose issues and implement improvements.

Technical Information

Our systems automatically collect certain technical data including IP addresses, browser information, and device details when you visit our website or use our services. This helps us ensure compatibility and security.

Your data serves specific purposes related to our mobile app support services. We don't use your information for unrelated activities or sell it to third parties.

• Providing technical support and app maintenance services
• Communicating about project updates and service issues
• Analyzing app performance to identify improvement opportunities
• Processing invoices and maintaining business records
• Ensuring the security and functionality of our services
• Complying with legal obligations and Taiwan regulations

We process your personal data based on legitimate business interests, contractual obligations, and your consent where required by Taiwan's Personal Data Protection Act.

We keep your information within our organization whenever possible. However, some situations require us to share data with trusted partners or transfer it for specific purposes.

Service Providers

We work with carefully selected third-party providers for services like cloud hosting, email communications, and analytics tools. These companies are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by Taiwan law, court orders, or government regulations. We'll notify you about such requests unless legally prohibited from doing so.

International Transfers

Some of our service providers operate outside Taiwan. When we transfer your data internationally, we ensure appropriate safeguards are in place to maintain protection standards equivalent to Taiwan's privacy laws.

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information. We've designed straightforward processes to help you exercise these rights.

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 15 days as required by Taiwan law, and there's no fee for most requests.

We implement multiple layers of security to protect your information from unauthorized access, alteration, disclosure, or destruction. Our approach combines technical, administrative, and physical safeguards.

Technical Protections

We use encryption for data transmission and storage, secure server configurations, regular security updates, and access controls that limit who can view your information. Our systems undergo regular security assessments and vulnerability testing.

Administrative Controls

Our team receives regular training on data protection practices. We maintain strict access policies, conduct background checks for employees handling sensitive data, and have incident response procedures for potential security breaches.

Physical Security

Our offices and server facilities implement appropriate physical security measures including restricted access, surveillance systems, and environmental controls to protect against unauthorized entry and data theft.

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our services are used. You can control cookie settings through your browser.

• Essential cookies that enable basic website functionality
• Analytics cookies that help us improve our website performance
• Preference cookies that remember your settings and choices
• Communication cookies that support our customer service tools

We don't use advertising cookies or share tracking data with advertising networks. Our analytics tools are configured to respect your privacy and comply with Taiwan data protection requirements.

We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by Taiwan business and tax laws.

Retention Periods

Contact information and communication records are typically retained for three years after our last interaction. Project-related data is kept for the duration of our service relationship plus two additional years for support purposes. Financial records are maintained for five years to comply with Taiwan tax requirements.

Deletion Process

When retention periods expire or you request data deletion, we securely remove your information from our systems. Some data may be retained in anonymized form for statistical purposes or remain in backup systems until their scheduled deletion cycles.

We review and update this privacy policy annually or when significant changes occur in our data processing activities. When we make material changes, we'll notify you via email and post the updated policy on our website.

Minor updates like clarifying language or adding examples won't trigger notifications, but we'll always update the effective date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.